Returns & Damages

We want you to love your purchase! Hadley James at Home accepts returns for select items.   Please check the product page for specific return eligibility. 


How to Start a Return 

To request a return, email shoppe@hadleyjames.com within 10 days of delivery with your order number to request for a Return Authorization (RA).  

Return authorizations are valid for 20 days once issued and returns must be received back within that time frame.  Please provide your return tracking number to customer service so that we can track your package and issue your refund as quickly as possible.

  • Original shipping charges are non-refundable.
  • Return shipping costs are the customer's responsibility.
  • Returns without an RMA number will not be accepted. 
  • Returns incur a 20% restocking fee.

 

Final Sale Items:

• Installed Lighting

• Artwork & Mirrors

• Custom and made-to-order items

• Other select items as noted in their product description


Non-Returnable Brands:

Please note that returns are not accepted for the following brands:

• Authentic Designs

• Limehouse Lamp Company Ltd.

• Mainly Baskets

• Old World Design

• Port 68

• Spicher and Company

• Schwung

 

 If you have any questions, feel free to reach out—we’re happy to help! To start a return, email us at shoppe@hadleyjameslighting.com.

Price Adjustments

If you notice a price drop within one week of placing your order, we’re happy to honor a price adjustment. Just reach out, and we’ll take care of it! Email us at shoppe@hadleyjameslighting.com to request a price adjustment. 

Backorders

Backorder dates are subject to change, but we do our best to keep shipping timelines updated based on the latest information from our manufacturers. 

  • You have 48 hours to cancel a backordered item at no charge.
  • After 48 hours, cancellations are still possible but will incur a 10% cancellation fee.
  • We are unable to cancel any item that is already in production or in queue for shipment. 


If there are any changes to the estimated shipping timeline of your order, we’ll notify you as soon as possible. 

Order Cancellation

Our team works quickly to process orders so they can ship out as soon as possible. Because of this, once an order is placed, it is immediately prepared for shipment. 

  • In-stock items cannot be canceled once the order is submitted.
  • If you contact us immediately after placing your order, we’ll do our best to cancel it, but we cannot guarantee cancellation.
  • Our fast processing ensures you receive your order as quickly as possible. If you have any questions, please reach out to us at shoppe@hadleyjameslighting.com—we’re happy to help! 

Damages & Claims

Please inspect your items carefully upon arrival for any damage or defects that may have occurred during transit. If you notice any issues, contact shoppe@hadleyjameslighting.com immediately. 

  • Email us photos of the damaged product, packaging, and boxes.
  • Keep all original packaging until your claim is processed.
  • Damage claims must be submitted within 48 hours of delivery—claims made after this timeframe cannot be accepted.

Important: Freight Delivery Guidelines

If the freight carrier paperwork or Bill of Lading is accepted and signed by the customer without noting any issue or damage, Hadley James will not be liable for repair, replacement, or product refund after the delivery is completed. Please make sure to open and inspect your products immediately upon arrival. Keep all original packaging and boxes for any damaged items.

  • For Freight Deliveries, please inspect your item before signing. If there is noticeable damage:
  • Refuse the shipment and mark the bill of lading as “Damaged.”
  • Submit detailed photos of the damaged product within 24 hours.
  • Submit detailed photos of the packaging and packing materials within 24 hours.
  • Provide copies of all freight company paperwork related to your order.
  • Keep all product packaging until the claim is fully resolved.
  • All damages and defects must be reported within 24 hours. 
  • We will arrange for a replacement. 
  •  Once you sign for the item, it becomes more difficult to file a damage claim, so always check thoroughly before accepting.
  • Failure to follow these guidelines or delays in reporting will result in Hadley James being unable to charge back either the freight company or the manufacturer. As a result, any repairs, replacements, removal requests, or refunds will be denied.
  • We cannot replace incorrect, damaged, or defective items after 14 days from delivery.

If you have any questions, feel free to reach out—we’re happy to assist!