FAQ
FAQs
Availability
We do our best to keep our online inventory accurate, but occasionally, items may sell out before updates are reflected on our site.
• All items are subject to availability.
• We reserve the right to limit quantities, cancel orders (in whole or in part), or discontinue products at any time without prior notice, even after an order has been placed.
Backorders
We work closely with our manufacturers to keep shipping timelines as accurate as possible, but backorder dates may change.
• You have 48 hours to cancel a backordered item at no charge.
• After 48 hours, cancellations are still possible but will incur a 10% cancellation fee.
• Items already in production or queued for shipment cannot be canceled.
If there are any updates to your estimated shipping timeline, we’ll notify you as soon as possible.
Order Cancellations
Because we process orders quickly, they are prepared for shipment as soon as they’re placed.
• In-stock items cannot be canceled once an order is submitted.
• If you reach out to us immediately after placing an order, we’ll do our best to cancel it, but we cannot guarantee it.
• Our fast processing ensures you receive your order as soon as possible.
If you have any questions, feel free to contact us at shoppe@hadleyjameslighting.com—we’re happy to help!
Pricing
• All prices on our site are listed in U.S. dollars.
• We strive for accuracy in pricing and product details, but errors may occur.
• If a pricing error is discovered, we reserve the right to correct it at any time, even after an order has been placed.
Do You Offer Price Matching?
Yes! In some cases, we may be able to match or beat a competitor’s price, depending on the item and manufacturer. Contact us at shoppe@hadleyjameslighting.com to inquire about price matching.
LOST OR STOLEN ORDERS
Hadley James Lighting is not responsible for any misplaced or stolen packages. Should your order be lost or stolen after it has shipped, you will need to file a claim directly with the carrier.
CONTACT
Hadley James Lighting
1048 Irvine Ave. #376
Newport Beach, CA 92660
hello@hadleyjameslighting.com