FAQ
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order.
GENERAL SHIPPING INFORMATION:
We do not ship to PO or APO Boxes at this time. All orders must be shipped to a physical address. (All parcel orders will be shipped via USPS, UPS, DHL or FedEx.) Shipping times will be noted on item.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
ADDRESS CHANGES:
Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
At the moment, we only ship within the contiguous US.
ORDERING & CANCELLATION
Please review your order confirmation for accuracy. Confirmation will be sent to the email address given during checkout. For any changes or to cancel an order, please notify us within 24 hours by emailing order@hadleyjameslighting.com. Orders can not be cancelled after 24 hours.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
Our items are carefully inspected prior to shipment, but damages do happen. Please open and inspect your package upon receipt.
If your light is damaged or there is an error in the order, please email us at orders@hadleyjameslighting.com within 48 hours of receipt to initiate a claim. Clear photos of the damage or error will be required to process the claim. Please leave the light in it’s original packaging.
Hadley James Lighting is not responsible for slight variations in tone, finish, texture, uneven grain, marks and color in all natural products. (Including, but not limited to: rattan, wicker, bamboo, seagrass, wood, marble…) No two natural items will look identical and are not considered incorrect or damaged. Also, we are not responsible for variations in color between the product you receive and the product shown on our website as all computers display colors differently.
DAMAGE POLICY FOR FREIGHT ITEMS
If your order arrives via freight and arrives with obvious damage, please refuse the shipment (Before Signing) and mark damaged on the bill of lading. Please take clear photos of the damaged packaging and/or damaged item. If item is refused prior to inspection of the item, you may be subject to re-delivery fees. After refusal of your shipment, please contact us within 48 hours with the photos of the damage. Damage claims reported after 48 hours of your item’s arrival may be declined. Clear photos of the damage are mandatory to process the claim. After we file your claim, a replacement item will be ordered and shipped to you.
LOST OR STOLEN ORDERS
Hadley James Lighting is not responsible for any misplaced or stolen packages. Should your order be lost or stolen after it has shipped, you will need to file a claim directly with the carrier.
PRICING POLICY
All prices are in US dollars and are subject to sales tax in accordance with state and local laws. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items.
CONTACT
Hadley James Lighting
1048 Irvine Ave. #376
Newport Beach, CA 92660
hello@hadleyjameslighting.com