Pearl Lamp

Shipping:

• Free Shipping: Most items ship at no extra cost. Any applicable shipping fees will be shown at checkout.
• Shipping Times: Lead times vary by vendor and product type. All estimates are subject to change. If delays occur, we’ll notify you as soon as possible.
• Curbside Delivery: Most standard shipping orders are delivered to your curb. Freight carriers do not enter residences.
• White Glove Delivery: If available, this option will appear at checkout and includes in-home placement, one flight of stairs, and packaging removal. Assembly is not included but may be available for an additional cost.
• Shipping Locations: We currently ship within the contiguous 48 states. Deliveries to Alaska and Hawaii are available, but customers are responsible for all freight costs, and sales are final.
• Freight Costs & Order Cancellations: If shipping costs make an order unfeasible, we will reach out to discuss options, including covering part of the cost or canceling with a full refund.

For review our Shipping Policy for more information.

Returns:

• Returns are accepted for select items within 10 days of delivery. Please check the product page for eligibility.
• A 20% restocking fee may apply.
• Customers are responsible for return shipping costs.
• Customized, made-to-order, and final sale items are not eligible for return.
• All returned items must be unused, uninstalled, and in original packaging.

For full details, visit our Returns Policy.

Damages & Claims:

• Please inspect your order immediately upon arrival.
• If your item arrives damaged, contact us within 48 hours with photos of the damage and packaging.
• Freight Deliveries: Inspect before signing. If damaged, refuse the shipment and note “Damaged” on the bill of lading. We’ll arrange a replacement.

For assistance, email shoppe@hadleyjameslighting.com—we’re happy to help!😊