Ordering & Cancellation

Please review your order confirmation for accuracy.  Confirmation will be sent to the email address given during checkout.  For any changes or to cancel an order, please notify us within 24 hours by emailing order@hadleyjameslighting.com. Orders can not be cancelled after 24 hours.

Return Policy

Unfortunatlely, Hadley James lighting is non-returnable. 

Incorrect or Damaged Items

Our items are carefully inspected prior to shipment, but damages do happen.  Please open and inspect your package upon receipt.  

If your light is damaged or there is an error in the order, please email us at contact@hadleyjameslighting.com within 48 hours of receipt to initiate a claim.  Clear photos of the damage or error will be required to process the claim. Please leave the light in it’s original packaging.

Hadley James Lighting is not responsible for slight variations in tone, finish, texture, uneven grain, marks and color in all natural products. (Including, but not limited to: rattan, wicker, bamboo, seagrass, wood, marble…) No two natural items will look identical and are not considered incorrect or damaged.  Also, we are not responsible for variations in color between the product you receive and the product shown on our website as all computers display colors differently. 

Damage Policy for Freight Items

If your order arrives via freight and arrives with obvious damage, please refuse the shipment (Before Signing) and mark damaged on the bill of lading. Please take clear photos of the damaged packaging and/or damaged item.  If item is refused prior to inspection of the item, you may be subject to re-delivery fees.  After refusal of your shipment, please contact us within 48 hours with the photos of the damage.  Damage claims reported after 48 hours of your item’s arrival may be declined. Clear photos of the damage are mandatory to process the claim. After we file your claim, a replacement item will be ordered and shipped to you.